Position:

 Legal Advisor - Ombudsman

Area:

 Johannesburg

Salary:

 Neg

Details:

A leading Insurance house is searching for Legal Advisor to manage the relationship between the Company and the Long-term Insurance Ombud, the Short-term Insurance Ombud, Statutory Ombud and the FAIS Ombud.

Outputs:

• Receive and record all Ombud matters
• Investigate all Ombud matters in conjunction with the relevant area/s of the business, appropriately attending to matters
• Coordinate and follow-up on all matters received from an Ombud ensuring timeframes are met by the Business Units and Administrators
• Keep a register on all Ombud matters 
• Analyse Ombud complaints received  in order to identify trends and potential business risks 
• Report back to business on trends and risks identified  in order to address error cause removal
• Develop, manage and deliver on Service Level Agreements with internal business partners
• Manage Ombud fees and effectively monitor matters to avoid penalties
• Represent The Company at SAIA/OSTI quarterly liaison meetings
• Assist Business Units with decisions on claims and ad hoc decisions on policies
• Participate in claims forums and an internal complaint resolution committee

Qualification(s)

• Related business degree
• Insurance qualification (INSETA)

Work Experience

• 5 years of experience in the Insurance Industry
• 3 years of experience in the same or a similar role
• Claims experience
• Long term and short insurance experience 

Knowledge

• Rules of Short Term Ombud, Long Term Ombud and FAIS Ombud
• Rules of respective alternative dispute resolution bodies
• General knowledge of the financial services and insurance industry
• Sound general business acumen 

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Position:

 Legal Advisor - Ombudsman

Area:

 Johannesburg

Salary:

 Neg

Details:

A leading Insurance house is searching for Legal Advisor to manage the relationship between the Company and the Long-term Insurance Ombud, the Short-term Insurance Ombud, Statutory Ombud and the FAIS Ombud.

Outputs:

• Receive and record all Ombud matters
• Investigate all Ombud matters in conjunction with the relevant area/s of the business, appropriately attending to matters
• Coordinate and follow-up on all matters received from an Ombud ensuring timeframes are met by the Business Units and Administrators
• Keep a register on all Ombud matters 
• Analyse Ombud complaints received  in order to identify trends and potential business risks 
• Report back to business on trends and risks identified  in order to address error cause removal
• Develop, manage and deliver on Service Level Agreements with internal business partners
• Manage Ombud fees and effectively monitor matters to avoid penalties
• Represent The Company at SAIA/OSTI quarterly liaison meetings
• Assist Business Units with decisions on claims and ad hoc decisions on policies
• Participate in claims forums and an internal complaint resolution committee

Qualification(s)

• Related business degree
• Insurance qualification (INSETA)

Work Experience

• 5 years of experience in the Insurance Industry
• 3 years of experience in the same or a similar role
• Claims experience
• Long term and short insurance experience 

Knowledge

• Rules of Short Term Ombud, Long Term Ombud and FAIS Ombud
• Rules of respective alternative dispute resolution bodies
• General knowledge of the financial services and insurance industry
• Sound general business acumen 

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